Hilton Garden Inn Plymouth

We arrived late at night to our holiday house to find no heat and a guyser of water spouting in the basement. So at 1:30am we went over to hilton garden inn and they promptly gave us a fairly priced room and let us bring our dog as well! room was clean and very comfortable with refrigerator and microwave - a godsend in our time of need!

The hotel was unkept, chairs in the common areas were stained, carpets through out the hotel were stained, filthy dirty, the hotel need a lot of TLC we just joined the honors program 2 years ago and I was disappointed in the cleanliness of the hotel all around. The staff wasn’t very friendly day or evening. A lot of staff sitting around when things needed to be filled, cleaned up, when asked they seemed annoyed they had to help us.

Worst experience ever for a hilton,rude staff that harass you with phone calls ,supposed to be a friendly pet hotel not at all,came in from out of state with big family.,will never stay here angin and would not recommend to anyone else staff needs attention to customer service skills and stop knockng on doors with signs. Worst experience ever.0 stars for all will be contacting management for refund..

One of the most unfortunate Hilton stays on record for me. (Consider staying at The John Carver Inn and Spa. Around the same price per night, all the charm and amenities, perfect location right by Plymouth Rock) I’ve been a Hilton Diamond since 2004 and have stayed in Hilton family hotels around the world. I do not want to come across as sounding stuck up, I am a very down to earth person who is just as open to a positive experience (always my hope) as anyone else. However having a really solid basis of comparison is why I mentioned being a long time Diamond member. Unfortunately, this Inn fell short in so many ways. First of all, the location is in a Home Depot strip mall. If you’re looking for the charm of Plymouth, you will most certainly not find it here. Secondly, there were multiple issues with the room. The bathroom wasn’t cleaned properly, the AC unit was making crazy sounds all night so my husband and I barely slept. The temperature also wasn’t moderating, possibly as a result of the wonky AC. There also seemed to be a wedding party staying there and when I say party, I mean party all night. As much as I love to have fun with friends and be rowdy, for some of us who are trying to take a quiet vacation, all the noise was not making an already rough night any better. We were booked there for the weekend but after our first night we knew we had to leave. I was concerned about being penalized for cancellation after the 24 hours. At $180 a night, I didn’t wish to lose the money for the rest of the stay. I spoke to the front desk and I was received with an attitude and was not at all happy when they told me they would escalate the situation to a manager who would be in touch. I felt justified in having the whole stay comped. It is rare that I have a stay like this. A few days later, I had to follow up since no one contacted me as I was told. I eventually spoke later with the general manager and he was unwavering, insisting that I had earned some of my points back and that should suffice. I told them they put points into my account without as much as a conversation. I told him I felt covering the night would have been a far better resolution. He would not. I would think the impact of the pandemic and the massive loss we all had to undergo is why it was not handled appropriately, but having maintained Diamond status for nearly 20 years, one would hope this would have been better managed. I do not recommend this location. We ended up staying at the John Carver Inn and Spa and it was a truly wonderful stay in a perfect location. Walking distance from The Rock, Mayflower and all the charming restaurants and shops!

We arrived late at night to our holiday house to find no heat and a guyser of water spouting in the basement. So at 1:30am we went over to hilton garden inn and they promptly gave us a fairly priced room and let us bring our dog as well! room was clean and very comfortable with refrigerator and microwave - a godsend in our time of need!

The hotel was unkept, chairs in the common areas were stained, carpets through out the hotel were stained, filthy dirty, the hotel need a lot of TLC we just joined the honors program 2 years ago and I was disappointed in the cleanliness of the hotel all around. The staff wasn’t very friendly day or evening. A lot of staff sitting around when things needed to be filled, cleaned up, when asked they seemed annoyed they had to help us.